Supervisor assesses care quality CCC as largely unsatisfactory, ‘some confidence’ in improvement

The Health and Youth Care Inspectorate (IGJ) has assessed the quality of the Vlaardingen care provider Complete Community Care (CCC) as largely unsatisfactory in a report. In the report published on Thursday, the Inspectorate concludes that the registration of care plans, the involvement of necessary expertise and the conditions for good and safe care at CCC are insufficiently guaranteed.

CCC scores largely unsatisfactory on seven other standards of the directive. This includes ensuring patient safety. Care plans are not adjusted as circumstances and risks change. There is also a lack of evaluations within the organization to improve its own care. Nevertheless, following contact with the management, the Inspectorate has “some confidence” in improving the care.

Read the research story about the poor care provided by CCC here: Home care let the old couple take a cold shower and eat dry bread, meanwhile the bills were mounting

‘Very bad’ care for more than 43,000 euros in four months

The Inspectorate conducted the investigation in response to a report from health insurer DSW about an elderly couple in Vlaardingen who, according to the GP, received “very poor” care, for which they had to pay more than 43,000 euros for four months. As a result of that report, the Inspectorate decided to conduct a broad investigation into CCC, instead of the report alone. The couple’s case, about which NRC published in January, is not reflected in the report because the couple no longer receives care from CCC.

In a response to the report, CCC says it is “shocking” that the inspection “adds and twists words in favor of a health insurer that has reported to the inspection”. CCC emphasizes that it is allowed to continue its activities and that it has a HKZ certificate for sustainable quality improvement in care and welfare.

The inspectorate gives CCC six months to improve the care. After that, the healthcare provider must largely comply with all standards. If not, the Inspectorate can issue an instruction – an obligation to improve care – or possibly impose a suspension of care.