A victim who lost just over 1,400 euros testified about this. “One day I noticed that I could not access my account,” said Giovanni Van Drom on VRT 1. “I wondered what was going on and called Edenred. They said I still had 81 euros in meal vouchers. standing, and zero euros in consumption vouchers.”
A dozen Edenred users became victims. Edenred does not use two-step verification, although it will in the future. “It is very annoying,” says Van Drom. “And for me it is no longer just about the money, but also about the principle that Edenred places the entire blame on the user.”
Strong password
“I think the blame lies 50% with the user and 50% with the publisher of the service,” said Dirk Mannens of IDLab, which researches internet technology.
It is also important to use a different and strong password everywhere on the internet. “You have to assume that every database on the internet can be hacked. If you leave your name and password with a hundred services, you have to be sure that you don’t use the same password twice. Then you only have a one in a hundred chance that you were hacked there.”
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