Sonos users are complaining about the new update, this is what’s going on

Sonos released an important update to its app on Tuesday. The update adds, among other things, a kind of second home screen for all your streaming services. However, a large number of Sonos users complain that certain functions have disappeared after the update.

The new Sonos app, which can be used with all S2 speakers, supports more than a hundred streaming services, such as Spotify and Apple Music. The main selling point should be that from now on you can access all your services through one interface. At the same time, you must also choose via the same app which speaker you will hear those services through.

But since the update, complaints from users have been pouring in on the Sonos community site and on Reddit. For example, users report that installing the new app means that they can no longer find and play music files stored on their NAS. “Sonos customer service confirms that the NAS option is no longer available, only the commercial streaming services are visible and accessible, but not their own My Music Library,” the user said.

NAS stands for Network Attached Storage, a device for storing and sharing files over a network. Sonos has announced that the NAS function will no longer be supported for the time being, but it may return in a future update.

Do not create a new alarm

Yet another user listed a number of features that are no longer available. In addition to the loss of NAS support, it also appears that users will no longer be able to create new alarms or modify existing alarms. It is only possible to switch existing alarms on or off.

Sleeptimer, a function that ensures that your music automatically turns off when you go to sleep, also seems to have disappeared.

Subwoofer problems

There also seems to be hardware issues for some users. A user says his subwoofer is no longer connected after the update. The subwoofer can no longer be connected, even with the latest hardware update. The app keeps asking for an update. Other users say they have the same problem in the comments of the post.

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